Next door to the hotel is the hotel’s spa which is housed in a standalone building. The hotel has 5 main residential buildings that form a horseshoe around the focal part of the hotel, the pool. And just in case you’re having trouble seeing it, there’s a telescope handy. There is a long walkway along a koi pond which leads to the open-air lobby overlooking the beautiful Pacific Ocean. The drive to Kapalua takes about an hour from the airport, and after driving along the golf course, you’ll turn into the hotel’s driveway. The residences may or not be occupied at any given time, so from that perspective the hotel is still small enough to maintain a boutique feel, which means a lot of personal attention and privacy. The Montage opened in Summer 2014 and at less than a year old, still looks virtually new. The property has a total of 50 guest rooms, along with 54 residences. They did their job extremely well as our room was freshened up twice a day and always when we were out.Įnough about the amazing service, let’s cover the equally amazing hotel facilities. Housekeeping: one of the hallmarks of a good housekeeping staff is to perform their job like ninjas, being rarely seen but also highly effective.Pool service: the team was greatly attentive, always coming by with cold pitchers of ice water and treats.
Spa montage maui fitness center windows#
Each time we picked up our car it was waiting for us with the windows down, trunk open, with cold waters and beach towels waiting inside And in all cases, they just made us feel good and would greet us with huge smiles on their faces. They were the last people to see us off when leaving, and the first people to greet us when returning to the hotel. Valet: wow, these guys were really great.The result is that they had a deep knowledge of all the great spots to visit, not just highlighting of the typical touristy stuff on the map Concierge: both of the team members we worked with had grown up in Maui, which is probably by design.
Here are a few examples of the amazing service we received at the hotel: That meant that after day 1 and initial introductions, we were greeted by name the rest of the time, as opposed to being treated simply like a room number. The personalized service even went as far as remembering our preferences with small things like having water with or without ice, to asking us how our activities were after mentioning them earlier in the day. For the most part, the same group of people were working at the hotel during our 4-night stay. One of the most important factors leading to such high-quality service was the continuity of the staff.
And that really resonated with us, as we’ve found that type of service, particularly in Asia, to be a bit too doting. In fact, I’d go as far as to say that the Montage offered Aman-caliber service, but in a much more casual style.
But what makes this hotel so great is the one thing you can’t show in pictures, the service. As I sit here typing this a month after our stay, I’m still glowing from the incredibly friendly service that we received throughout our stay. With hotel reviews, normally I’ll dive right in with pictures of the facilities, the room, and the food. In fact, it may be the best hotel in all of Hawaii. Eating Maui – Road to Hana, Hawaiian BBQ, and Shave IceĮven though this was my first trip to Maui and therefore had nothing else to compare to, I feel like I can still say with certainty that the Montage Kapalua Bay is the best hotel on the entire island. Alaska Airlines First Class San Jose to Mauiģ. You can catch up on all the other installments in the links below***ġ. ***This is part 2 my trip report detailing a recent trip to Maui, Hawaii.
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